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Our Team




Ian Lamb
Managing Director

With a previous Legal background, founder and owner Ian has been the MD since inception in 2007. Himself a portfolio Landlord and a specialist in Lettings and Property Management, he can assist in all investment and rental needs. Owner of our sister company Property Fix which specialises in the maintenance and refurbishment of the 100s of properties within our Management portfolio. Available to help optimise your property investments to gain maximum return on both rental yield and market value.


Stephanie White
Sales Director / Branch Manager (Maghull Office)

With 13 years of experience in Estate Agency throughout the Liverpool area with both corporate and independent agencies, Stephanie specialises in sales valuations and progressions. Ensuring her sales team excel in providing excellent advice and guidance, her aim is to ensure Sellers achieve the best price for their property. With an Honours degree in Management from Manchester Business School and professional NAEA Estate Agent qualifications, you and your property are in safe hands!


Melanie Blair
Branch Manager (Liverpool Office)

Having 14 years experience within the property industry, Mel joined Urban Residential 11 years ago having previously worked within corporate as a Sales Negotiator. Eager to move into the Residential Letting and Property Management sector, she now oversees the management of 250+ properties from our Liverpool office. Mel specialises within all aspects of the role and enjoys meeting with new and existing landlords offering them advice and support to get their property rented as quickly as possible. Having expert knowledge in the local area, rental appraisals and market rents as well as ensuring all staff are kept up to date with current and changing legislation.


Paula Williams
Property Manager

With over 20 years experience within Property Management working in Liverpool and the surrounding areas, Paula assists in all aspects of renting and managing our property portfolio from the Liverpool office. Specialising in the more technical areas of Landlord Licensing, rent collection and rental reviews amongst the plethora of other aspects of the role including liaising and obtaining quotes for Landlords and organising repairs. Paula is also our lead in dealing with any housing benefit and universal credit claims and appeals with the city councils.


Matthew Foott-Stephens
Lettings Negotiator

After studying Law, Matthew worked as a Lettings Administrator when selling student accommodation within Liverpool city centre. He joined Urban Residential in 2020 and deals with all aspects of Lettings from our Liverpool office with the aim of optimising new business and providing Landlords the best Tenants for their property. With vast and previous experience in the hospitality sector, Matthew exceeds and recognises the importance in effective client care.


Charlotte Hennessey
Lettings Negotiator and Property Manager

From our Office Junior to Property Manager. Charlotte joined as a modern apprentice over 4 years ago and is now working towards a professional qualification within her field. With responsibility for overseeing Inspections, Deposits and Licensing from our Maghull office, she is happy to assist both Landlords and Tenants alike in all aspects of Letting and Property Management.  


Natalie Bennison
Lettings Negotiator and Property Manager

Natalie joined Urban Residential as a Graduate in English Language and Psychology and deals with both Lettings and Property Management within the Maghull office. Natalie is currently working towards her Level 3 Award in Residential Letting and Property Management with Propertymark. A passion for social media, she ensures our marketing strategy remains current and targeted optimising property exposure for our Landlords.


Rebecca Crompton 
Marketing Executive

Our newest recruit, Rebecca joined Urban Residential as a recent Graduate in Architecture and is currently working from the Liverpool and Maghull office in optimising our Social Media and Marketing presence.