With a previous Legal background, founder and owner Ian has been the MD since inception in 2007. Himself a portfolio Landlord and a specialist in Lettings and Property Management, he can assist in all investment and rental needs. Owner of our sister company Property Fix which specialises in the maintenance and refurbishment of the 100s of properties within our Management portfolio. Available to help optimise your property investments to gain maximum return on both rental yield and market value. Offers full support in the quoting and provision of full refurbishments for all rental properties.
Having 15 years experience within the property industry, Mel joined Urban Residential 12 years ago having previously worked within corporate as a Sales Negotiator. Eager to move into the Residential Letting and Property Management sector, Mel became Branch Manager at our Liverpool office overseeing the management of 250+ properties. Mel specialised within all aspects of the role enjoying the interaction with new and existing landlords, offering advice and support to get their property rented as quickly as possible. Such progression was recently rewarded this year with the role of Sales Director at our Maghull Branch. Having expert knowledge in the local area, market appraisals and sales valuations, Mel manages the sales function across both branches as well as ensuring all staff are kept up to date with current and changing legislation.
With over 20 years experience within Property Management working in Liverpool and the surrounding areas, Paula assists in all aspects of renting and managing our property portfolio from the Liverpool office. Specialising in the more technical areas of Landlord Licensing, rent collection and rental reviews amongst the plethora of other aspects of the role including liaising and obtaining quotes for Landlords and organising repairs. Paula is also our lead in dealing with any housing benefit and universal credit claims and appeals with the city councils.
From our Office Junior to Property Manager. Charlotte joined as a modern apprentice over 4 years ago and is now working towards a professional qualification within her field. With responsibility for overseeing Inspections, Deposits and Licensing from our Maghull office, she is happy to assist both Landlords and Tenants alike in all aspects of Letting and Property Management.
Responsible for the Lettings process across both branches supporting her team within both. Natalie manages the marketing and viewing process with the objective of providing the most suitable Tenants for our Landlords in optimum time. She joined Urban Residential as a Graduate in English Language and Psychology and originally dealt with both Lettings and Property Management within the Maghull office. Natalie is currently working towards her Level 3 Award in Residential Letting and Property Management with Propertymark. A passion for social media, she ensures our marketing strategy remains current and targeted optimising full property exposure for our Landlords.
Joined Urban over 10 years ago as a Modern Apprentice before gaining further qualifications in Lettings and Property Management and working from our Liverpool office. Vicky then fled the nest to work within the Commercial Lettings sector before recently seeing sense and making her 3rd Return to Urban! However, we now have all the experience gained and Vicky will work with our residential portfolio Landlords in the Liverpool office providing the full management services. She is also our go to person and expert in the Commercial Lettings provision working with our Partners Centaur Barclay offering Trade Counters, Small Office provision and Light Industrial units.
Working from our Maghull office, Freya is our Digital Marketer and Trainees Sales Negotiator. Having worked part time while studying her A Levels and watching too many episodes of Selling Sunset, Freya decided that the Real Estate industry was for her. She will be assisting in the design, build and implementation of our digital and social media, ensuring our marketing strategy remains current and targeted optimising property exposure for our Sellers. Freya is also the contact point for any initial Sales enquiries and assists the Sales team in coordinating viewings, feedback and sales progression.
Working from our Maghull office, Luke is our Digital Marketer and Trainee Lettings Negotiator. Having worked part time in a previous Estate Agency while studying a BTEC level 3 in Business / Travel and Tourism, he decided on a pathway to property and construction. Further work experience was gained working as a Trainee Estimator for a national construction company. Joining us in June 2021, he is our newest recruit. Luke will be assisting in the design, build and implementation of our digital and social media in Lettings ensuring our marketing strategy remains current and targeted optimising property exposure for our Landlords. Luke is also the contact point for any initial Lettings enquiries and assists the team in coordinating viewings, feedback and applications.
A multi skilled operative, Mark has over 35 years experience maintaining student and private rental accommodation in the Merseyside area. Responsible for overseeing the maintenance services for both our property portfolio and full refurbishments from minor repairs to new kitchen and bathrooms. He has also plied his trade maintaining accommodation in the Hotel industry so has a wealth of knowledge and skills at all levels. Oversees and co-ordinates all our subcontractors ensuring both quality and optimum services.