Testimonials

“From Dave B

I have used the services of Urban Residential for 8 years, which has involved both sales and lettings.
Both services are excellent and deserve the 5 star rating.
On lettings, my Property Manager, Paula, is fully motivated and devoted to providing a service at the highest level.
She cares very much for both the landlord and the tenants, which matches my concept of 'it's my house and the tenant's home'.
Any problems are handled immediately and professionally, and she is a good advert for the company.
I have no hesitation in recommending the services of Urban Residential. ”

“So helpful from start to finish. I’ve been in my home for 6 months now and if i have any problems the staff are always so helpful Mel and Paula in the Liverpool Office are fantastic and always so friendly. They made my move really smooth and without any stress”

“We rented a property through Urban 9 years ago and everything went smoothly with no issues at all. And now Urban have recently sold (in the process of exchanging contracts) our house. I’ve met Steph face to face who is lovely. Both her and Val have made the process stress free and have been so helpful. Also Ian has been great with advice. Thank you all. I’d highly recommend you in the future.”

“We just sold our house with Urban Residential - and incredibly smooth and stress-free transaction thanks to the very knowledgeable, professional, approachable and helpful team at Urban Residential! Maghull. Steph and Val - you are both stars! Highly recommended!”

“The staff were excellent from when I put my house up for sale with them right through to the end of Sale. I would highly recommend using Urban Residential in Maghull, definitely the best Estate Agents. They kept me informed all the time. Thank you.”

“From the member of the rock band "The miracle workers", an Estate Agency that rocks! It's over 14 years now the West Derby office has Managed my properties in a quite difficult neighbourhood with over demanding and at the same time underpaying tenants, they always found the right solution.”

“Excellent service from Freya Lamb @ Urban Residential. For me as a First Time Buyer she gave me the best experience and the whole process was stress free as she helped me with absolutely everything :). Would definitely recommend urban residential if you are seeking for an estate agent.”

“Very thorough property management's company. They go the extra mile. All repairs and issues delt with extremely efficiency. We are very happy with the quality of service they have provided us since we rented from them in April 19. Anything they said they'd do, they have done. Very approachable. I'd highly recommend these as a rental/property management company for anyone looking to rent.”

“I am so very grateful to Urban Residential. They are an amazing service with excellent, helpful and caring Lettings staff. I can’t thank them enough for all of their help. I utterly, highly recommend this agency to anyone and everyone. They will do their best for you and make you feel content and safe along the way.
Thanks again for all your help and support 😊”

“Hi Ian - Just wanted to say thank you for overseeing the work that was needed to get the house ready for rental, and that we are really pleased with the tenant you have found for us. We hope she will be the perfect fit for our house.
Georgia and Charlotte have been so helpful and professional and dealt with all our concerns along the way.
Thanks Ian
Sue and Warren ”

“I bought a Property through Urban Residential .Val and Steph were amazing and the Team. Very Professional throughout the Purchase . They were very honest and kept me informed at every stage . I would highly recommend this Company and will be using them in the Future.”

“Fantastic experience using their letting service. The whole team have been outstanding from beginning to end. Extremely responsive to all enquires and I found all prices for the work to be very competitive. Wouldnt hesitate to use again.”

“Urban Residential have just completed our house sale for us, and from start to finish the service was excellent, We were always kept us up to date and Ian and his team were happy to chase up any enquires we had. we also found the price to sell our house to be the cheapest in the area. We have also been to a few viewings of houses that urban are the agent with and all the staff we have met have been fantastic. Great local company and I would recommend them to anyone selling their house”

“Excellent service, Steph couldn’t do enough to help us throughout the process. Thank you!”

“What a fantastic service from Paula and Mel always available for any issues keep up the good work girls”

“I've Let a house through and managed by Urban Residential and they were friendly and responsive to any problems I had. So when I bought a house and had to move for work I chose them to manage it for me. They helped me get the place up to spec, managed to find me some tenants just before the Covid 19 lockdown and have been helpful, friendly and responsive the whole time! Special mention to Mel and Joe. Cheers!”

“My experience of the service provided by Urban residential has been exceptional. From the outset the team proved to be excellent at listening, setting out a plan, putting this into action, and then persevering. They respond to enquiries and deal with issues promptly and efficiently. They are highly knowledgeable about the local market and share information effectively across the offices, which means as a customer you benefit from having the whole team working towards getting the best deal for you. I highly recommend the service they provide, which is friendly, fair and honest. Many thanks in particular to Val, Steph and Paula.”